Maverick Product Support Representative (Philippines Only)

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About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.



Why work for Ylopo?

At Ylopo we offer teaUpgrade to see actual infombers:

a commitment to personal development,

guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

team building events, team lunches/ happy hours, and other company wide events

a supportive, caring environment dedicated to continuous learning and growth.

Summary:

The Product Support teaUpgrade to see actual infomber is responsible for supporting current MaverickRE clients and coordinating, implementing, documenting and escalating CRM and TMS (Transaction Management System) data entry and advanced configurations to facilitate the onboarding process and data validation for the MaverickRE software. This role will be remote call, email, Intercom chat and phone based.



This position requires excellent communication skills, as the Product Support teaUpgrade to see actual infomber will communicate frequently with clients using Intercom Chat tool, Zoom video conferencing and email. This teaUpgrade to see actual infomber will work closely with MaverickRE’s Application Support and Client Success teams. TeaUpgrade to see actual infombers well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally. Applicants should also have exceptional attention to detail and organizational skills with the patience to accomplish repetitive precise tasks. Candidates are not required to have prior real estate or marketing experience, but should be willing to learn the intricacies of the MaverickRE product and the nuances and functionality of the CRMs and TMS tools we integrate with. Overall we are looking for candidates who are quick-thinking, detail-oriented and who are comfortable with technology and data entry/standardization.



Requirements:

Knowledge of CRM or TMS software and previous experience entering or editing data within these tools
Prior Excel or similar spreadsheet software usage, beginner to intermediate skills
Experience supporting and directly communicating with clients
Jira, ClickUP, Trello, Monday (i.e. ticketing) software experience
Zendesk (i.e. email inbox/help desk) software experience
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting and in a remote work environment
Ability to understand and convey detailed information
Understanding of real estate and the real estate profession a plus, but not necessary


Responsibilities:

Frontline client support via chat software
Management and understanding of internal help articles and client facing documentation
Manually export, normalize, input data into TMS software in order to aggregate and unify data between CRM and transaction records
Verify existing records to ensure data standards
Confirm TMS-side updates are reflected in MaverickRE tool and powering reliant features
Provide overview and status updates to internal teams and clients in technical onboarding phase
Communicate disparities or insufficient data within the context of the MaverickRE system requirements to escalate to CSM team


System Requirements:

Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
Ram should be at least 16 gig with 100 gb Free disk space
USB headset with noise canceling feature
At least 20 mbps & up wired connection for main isp
Back up internet is a must (strictly no USB Sticks allowed)


Shift Schedule: 9AM - 6PM Pacific Standard

Rate: PHP 45,000

MAGIC WORD: YLOPER



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