Marketing/Administrative Support

Job Overview:
We are looking for an organized and proactive Personal Assistant to support the Founders of our company. This part-time role involves handling a diverse set of administrative duties, including email management, scheduling, social media posting for our hotels, responding to reviews, and generating analytical reports. The successful candidate will ensure the smooth operation of daily activities and communication for the Founders.

Responsibilities:

Email Management for Founders:

Manage incoming emails, filter spam, and handle most inquiries based on predefined guidelines.
Escalate urgent matters to ensure they receive immediate attention.
Scheduling for Founders:

Manage the Founders' calendars, prioritize appointments, and optimize their schedules for efficiency.
Handle logistics for off-site meetings, ensuring ample travel time.
Coordinate rescheduling of meetings and communicate changes to all parties involved.
Screen meeting requests to focus the Founders' time on high-priority engagements.
Social Media Management:

Oversee the social media calendar for both hotels, schedule posts, and coordinate content related to local events.
Create engaging captions and manage content sharing via Google Drive/iCloud.

Response to Customer Reviews:
Actively respond to reviews on Google pages for both properties.
Compile reports on negative feedback from in-house surveys for review during staff meetings.
Analytics and Reporting:

Collect data and generate reports comparing our hotel rates with those offered by Online Travel Agencies (OTAs)
Done via google meta search and excel reporting

Produce weekly reports on Average Daily Rate (ADR), occupancy, and revenues, including a snapshot of the upcoming week.

Qualifications:
Proven experience in administrative support or a similar role.
Strong organizational and time management skills.
Excellent communication and interpersonal skills.
Proficiency in email handling, calendar management, and Microsoft Excel.
Experience with social media management and review platforms.
Ability to learn and utilize new software, including RKPMS (Hotel Property Management System).