Loan Servicing/Collections Associate

Stratus Financial, LLC is looking for a Loan Servicing Specialist to join our team. The successful applicant will be responsible for providing a high level of customer service to both internal and external customers and maintaining details regarding existing account records.
About Stratus Financial

At Stratus, we believe in helping aspiring student pilots at all levels of experience and training achieve their dreams of flight. We do this by providing loans at reasonable rates and flexible payment plans to students who want to become pilots, flight instructors, etc.

If you’re passionate about helping others achieve their dreams of flight, and you’re a tech-savvy trendsetter who has innovative ideas to improve customer experience, we would like to meet you!

This position will be responsible for:

• Respond to all telephone inquiries; assist customers with problem resolution or concerns
• Follow-ups, collections calls, and resolution of all billing and collection-related matters
• Work cross-functionally between various teams in the company and our clients to ensure the billing and collection practices and policy enforcement.
• Generate and revise client invoices.
• Updates our internal systems and the billing system with timely appropriate billing edits and payments.
• Verifies accounts by reconciling statements and transactions.
• Resolves account discrepancies by investigating documentation, and issuing stop payments and adjustments.
• Monitor consumer collections and past due reports; contact delinquent customers

Skills:
• Associate’s degree in business, management, accounting, finance, or related field, or equivalent experience
• Basic knowledge of how loans work, including T-value
• Excellent communication and interpersonal skills
• Understanding of financial data analysis and reporting.
• Strong math, typing, and computer skills, especially with bookkeeping software.
• Strong analytical skills and attention to detail
• Ability to multitask and work under pressure to meet strict deadlines
• Has background in Customer Service


Work Hours:

Monday through Friday
8 am to 5 pm PST

Next steps:
Please submit by email: Upgrade to see actual info
Contact: Rain Canlas

As part of our hiring process, we kindly request you to complete an English proficiency test before your scheduled final interview. This test will help us better understand your language skills and ensure alignment with the requirements of the position.
Please take the test using the following link: Upgrade to see actual info/english-level-test/
Once completed, kindly send us the results at your earliest convenience. This will allow us to proceed with your interview smoothly.

resume in pdf version
link to your profile on onlinejobs.ph
Subject line: Loan Servicing Specialist for SF