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TYPE OF WORK
Full Time
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SALARY
USD 2/per hour
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HOURS PER WEEK
40
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DATE POSTED
May 22, 2024
Hey future family member (our team is like family)!
We’re looking for a Live Chat Support person to join our team and work remotely.
We are a retreat and teacher training marketplace (
Changing the way people go on vacation, one person at a time.
The Job Includes
* Answering Live Chats from prospective customers who are looking for retreats and teacher trainings.
* Being quick on your feet and handling numerous inquiries at once.
* Multitasking across our live chat platform, our CRM and reference articles to access the information needed to assist each customer.
* Concise communication with other branches of the support team.
* Learning and continuously studying yoga, wellness and other concepts in relation to the products we offer.
* Connecting to customers in a personal way. The chat flow is very natural and each one needs to sense the human being at the other end.
* Providing high-quality service to our customers with thought and passion.
What’s in it for you?
* Play a significant role in the mission to spread yoga and wellness to the world
* Freedom to work remotely amongst an international team
* Be a part of something greater than yourself and work in an industry full of people who care about the world
* Improve your Customer Support skills through live conversations with guests
* A secure and long-term job where you enjoy and reap the rewards of the meaningful work you’re doing
Qualifications:
* Has knowledge of yoga, meditation, or wellness activities
* 3 years of Customer Support experience (Live Chat support a super plus)
* Experience with non-corporate companies e.g. start-ups / entrepreneurial.
* Always reliable and punctual. (On time and on the desk as expected)
* Can do shifting schedule (i.e. 2 shift coverage weekly like there are days morning and there are days on graveyard)
* Flexible in terms of tasks, schedule, and changes in the workflow or processes
* Fun to be virtually around. (speak/write positively on our communication tool)
* Very comfortable in spoken and written English. (English is almost the day-to-day means of communication.)
* High level of reading comprehension.
* Someone who can manage the pressure of a continually flowing workflow.
* Able to maintain focus and calm under pressure.
* Someone who cares about making a difference in the world and is excited about being a part of a mission to spread yoga and wellness.
* Someone who sees working for our company not just as a means to earn money but also as part of their purpose in life
BIG Plus
* Travel experience/tourism background/travel agency
* Passionate and/or experience with yoga, meditation, or wellness.
Job requirements:
* Available full-time. (not allowed to have side jobs during work schedule)
* Able to work to pre-agreed scheduled hours to cover US PST time zone peak hours. (hours will be shared across the team to have 24/7 coverage and may include daytime or nighttime shifts).
* We’re looking for reliable people who want to be with us for years :)
* Location can be anywhere in the Philippines but must have a proper/reliable internet connection as per the below tech requirements.
* Familiar with Google Chrome and its various applications.
Technical requirements:
* Laptop not older than 5 years
* Processor: Intel(R) Core(TM) i3 or equivalent (minimum)
* Installed RAM 8.00 GB (at least 4 GB usable)
* Windows 10 or higher
* Internet speed 50 MBPS minimum speed
If you are interested…
Send the following items via
* Your detailed resume (please emphasize on your Live Chat experience if any)
* A 2-minute video introducing yourself and telling us about your experience.
* A response to this question: Do you believe that yoga can be the key to healthy humanity? Why? (If you have some personal experience of this, we would be happy to hear it as well.)
