Level 2 Engineer with excellent English Communication skills

About Us: Bay Tech360 is a leading MSP provider specializing in networking and security. We are dedicated to providing our clients with top-notch IT services and top vendors such as Cisco, Meraki, etc. We pride ourselves on our commitment to excellence and innovation, and we're currently seeking a skilled Level 2 Engineer to join our dynamic team.
Role Overview: As a Level 2 Engineer, you will be crucial in our technical support operations. You will be responsible for diagnosing and resolving complex technical issues, providing expert guidance to customers, and ensuring the seamless functioning of our systems and services. This role requires strong technical expertise, exceptional problem-solving skills, and the ability to communicate effectively with technical and non-technical stakeholders.
Responsibilities:
Provide second-level technical support to internal teams and external clients.
Diagnosed and resolved escalated technical issues in a timely and efficient manner.
Collaborate with Level 1 support engineers and clients to troubleshoot and address recurring problems.
Document support procedures, troubleshooting steps, and resolutions for future reference.
Communicate technical solutions clearly and effectively to both technical and non-technical audiences.
Work closely with cross-functional teams to identify and implement process improvements.
Stay updated on industry trends and best practices to improve technical skills and knowledge continuously.
Requirements:
Bachelor's degree in Computer Science, Engineering, or related field.
Years of experience in a technical support or IT role, focusing on troubleshooting and problem-solving.
Strong proficiency in Cisco ASA, Cisco Meraki, and Active Directory.
Excellent English communication skills, both written and verbal.
Proven ability to effectively manage multiple priorities and work under pressure.
Customer-focused mindset with a passion for delivering exceptional service.
Comfortable with speaking with customers and vendors over video or phone calls.
Benefits:
Competitive salary and benefits package.
Opportunities for career growth and advancement.
Dynamic and collaborative work environment.
How to Apply: If you're a skilled Level 2 Engineer with excellent English communication skills and a passion for technology, we'd love to hear from you! Please submit your resume and cover letter outlining your qualifications and why you're interested in joining our team to Upgrade to see actual info Tech 360 Inc is an equal-opportunity employer and welcomes applications from individuals of all backgrounds.