Level 1 - IT Technical Support

Working Schedule: Pacific Standard Time (days and time to be determined once hired)

Our partner is looking for Level 1 – IT Technical Support to be part of their dynamic team.

Responsibilities include:
• Assisting clients with basic IT issues and inquiries.
• Developing rapport with clients, keeping them informed of iUpgrade to see actual info progress.
• Basic support for workstations and devices.
• Assisting in network monitoring to ensure uptime.
• Collaborating with Level 2 technicians and other teaUpgrade to see actual infombers on more complex issues.
• Properly documenting iUpgrade to see actual info resolutions and occasionally guiding end users with basic training.
• Staying updated on the basics of our service catalog to assist clients efficiently.
• Reviewing basic IT publications and online materials to grow your foundational knowledge.

Qualifications/Skills required:
• 1-2 years of experience in IT support or a related field.
• Basic knowledge of Windows 10/11 based workstations.
• Familiarity with Microsoft Office 365.
• Understanding of basic network concepts, such as DHCP and DNS.
• Willingness to be on call occasionally and work outside regular hours.
• A strong desire to learn and grow in the IT field.
• Effective communication skills, both verbal and written.

Benefits
13th Month Pay
HMO & SSS payment on top of the salary (After a 90-day probationary period)
Personal Time Off (After a 90-day probationary period)

If interested and want to start the application, kindly click the below link and take the "Pre-Employment Assessment" test.

Upgrade to see actual info/link/index/JB-AE6XOZE6R?u=Upgrade to see actual infoThank you!