KYC Specialist/Technical Support - Crypto Platform

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE IN KYC AND TECHNICAL OR CUSTOMER SUPPORT FOR A CRYPTO PLATFORM OR FINANCIAL INDUSTRY***

The company has over 200 developers in its headquarters in South Korea. The company boasts its top engineering talents from around the world and specializes in delivering cutting-edge technology to fintech companies including FX brokers, Crypto Exchanges, and Payment Service Providers. The company aims to build turnkey white-label solutions that lead to the success of its clients.

Through our proprietary software, we offer comprehensive solutions to financial services companies around the world.

About the Position:
The KYC Specialist/Technical Support will help with the collection of documents required for the onboarding/KYC process of new clients to the platform. Furthermore, you will provide technical assistance and answers to users' questions, educating them on the features of the platform, and assisting users by troubleshooting problems during the onboarding process, and the continuous use of the platform.

Responsibilities:
-Collect and verify documents during the onboarding/KYC process.
-Identifies, investigates, and resolves minor users' problems.
-Support calls, chat, email, and/or other communication from users with inquiries regarding the onboarding process, and usability of the platform.
-Maintain knowledge of the platform and constantly educate yourself on the new developments of the platform.
-Monitor the the platform in case of downtime or other problems and inform the ACE team immediately.
-Perform other related duties as assigned.
-Maintain issue tickets effectively by capturing clients' complaints (bugs) or new requests.

Requirements:
-At least two years of experience in customer or technical support is a MUST.
-At least two years of experience in KYC is a MUST.
-Excellent verbal and written communication skills in English.
-Excellent interpersonal and customer service skills.
-Professional and pleasant telephone, and email manners.
-Ability to explain technical issues to technical and non-technical customers.

Work Schedule:
-The day-to-day will include an 8-hour shift, 5 days a week.

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "CRYPTO" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***