Inbound Sales & Customer Support Representative

We're a leading provider of hydroponics and specialty growing equipment, seeking a Customer Solutions Specialist who can educate and support our customers on their growing journeys. In this remote role, you'll be the technical expert our customers rely on, ensuring they have the knowledge and tools to achieve successful harvests.

Key Responsibilities:
• Handle inbound calls with enthusiasm, creating a positive experience for every customer.
• Build relationships and uncover customer needs through thoughtful questioning and product knowledge.
• Act as a trusted advisor– guide customers to the ideal products and answer questions with clarity.
• Provide exceptional support throughout the process, boosting customer loyalty and long-term success.

Who We Are Looking For:
• Excellent written and spoken English – your communication is key.
• A natural talent for connecting with people and building rapport.
• Passion for helping others succeed and a consultative approach.
• Self-motivated and thrives in a remote work environment.
• Ability to analyze problems and offer effective solutions.
• Passion for helping customers succeed and a commitment to providing exceptional service.

Compensation:
- You can expect to earn $1,500 or more per month through a combination of a generous base salary and uncapped commissions. Your earning potential is directly tied to your success in helping customers achieve their growing goals.

How to Apply:
Please submit a short video or voice recording (no more than 2 minutes), tell us:
• A little bit about yourself and your previous experience as well as a time you turned a problem into a positive customer experience.
• Use the subject line: "Let's Grow"