Implementation Team Admin (Philippines Only)

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About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.



Why work for Ylopo?

At Ylopo we offer teaUpgrade to see actual infombers:

a commitment to personal development,

guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

team building events, team lunches/ happy hours, and other company wide events

a supportive, caring environment dedicated to continuous learning and growth.

Summary:

The Implementation Administrator role is responsible for supporting the Ylopo Implementations Team by providing reporting and configuring new client setup projects. The Implementation Administrator will oversee the Setup Pipeline and work with the Implementations Team to ensure clients move through the implementation experience in a timely manner. This teaUpgrade to see actual infomber will process administrative tasks associated with the technical Ylopo account setup. This role will require frequent internal and client communication.



TeaUpgrade to see actual infombers well-suited to this role will have a track record of being client-focused and providing exceptional service, both internally and externally within an organization. Attention to detail and exceptional organizational skills are a must. This role requires excellent communication skills, both through email/tickets and over the phone. Candidates do not have to have prior experience working at software or marketing companies, but should be willing to learn the intricacies of the Ylopo product and understand how to guide clients through setup to use the product effectively. Most importantly, we’re looking for candidates who are quick-thinking, detail-oriented, patient, positive, and thoughtful.



Requirements:

Previous experience in a data analytics or administrative role
Professional manner
Consistent work habits and strong work ethic
Strong organizational skills and attention to detail
Ability to multitask, and work independently toward deadlines
Strong written and verbal communication skills, ability to work well in a small group setting
Positive demeanor, trustworthy character
Ability to take the initiative and see projects and tasks through to completion
Strong phone skills
Advanced knowledge of Excel or similar


Responsibilities:

The primary responsibility of this role is to provide support to the Ylopo Implementations Team via administrative and reporting tasks
Manage all Implementations team reporting (daily, weekly and monthly)
Encourage teaUpgrade to see actual infombers to follow up consistently with all clients in setup with pending roadblocks
Respond (via phone/email/text) to all clients in a timely manner to provide a high level of customer support
Process various Ylopo Setup forms
Data entry into Ylopo’s systems of record
Proactive outreach to clients in setup to schedule calls, complete tasks, engage in their setup project, etc.
Speak confidently and professionally with teaUpgrade to see actual infombers and, at times, clients
Serve as subject matter expert for Ylopo setup process and reports
Ensure that the Implementations Team’s training materials are up to date
Learn the ins and outs of Ylopo product
Collaborate with sales, billing, marketing, international, and technical teams on special projects/phone outreach campaigns as needed


Specific Tasks:

Create Basecamp project for each new client in setup
Take on 1 set-up a month
Assist in processing the IDX paperwork for the team
Send lender paperwork for all clients in setup
Conduct daily/weekly/monthly reporting of clients in setup (in Zendesk, Basecamp and Salesforce)
Help ensure each teaUpgrade to see actual infomber's attendance to meetings
Organize and update team files, resources and trackers including meeting minutes, announcements and the team BOB
Assist in guiding new hires throughout the training process
Answer any questions clients in setup have about the setup process, “going live,” or the Ylopo product
Ensure that all clients setups are moving forward and unresponsive clients are sent “Back to Sales”
Manage “Back to Sales” and “Lost” clients, following the “Back to Sales” and “Move to Lost” protocols
Ensure that the Parent Tickets of the clients who are live are being closed out in Zendesk.
Help the Implementation Specialist get the answers to their questions posted in Slack channels and continuously update our FAQ sheet.
Serve as the Implementation Specialists’ buffer whenever they go on leave or is out for the day so the other Implementation Specialists will only have to focus on their own set-up
Assist the Implementation Team Lead in pulling up data for the Weekly Coaching sessions and update the Weekly Coaching sheet
On occasion, you may be asked to perform outreach to clients in setup
Special projects may be assigned


System Requirements:

Processor for both main and backup computer should be 2ghz and above, Intel core 5/7 is highly required
Ram should be at least 8 gig with 100 gb Free disk space
USB headset with noise canceling feature
At least 10 mbps & up wired connection for main isp
Back up internet is a must (strictly no USB Sticks allowed)


Shift Schedule: 9AM - 6PM Pacific Standard

Rate: PHP 35,000

MAGIC WORD: YLOPER



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