Immediate Joining - Customer Support Executive for a US-based D2C Brand (Full Time)

About Us: We're hiring for a dynamic direct-to-consumer (DTC) e-commerce brand utilizing Shopify to bring our unique products to customers worldwide. We're passionate about providing exceptional customer experiences and are seeking a talented Remote Customer Support Executive based in the Philippines to join our team.

Role Overview: As a Customer Support Executive, you're not just a teaUpgrade to see actual infomber, you're an ambassador of our brand's promise for quality and outstanding customer experience. You will be the front line in engaging with customers, understanding their needs, offering tailored product advice, and ensuring their journey with us is nothing short of exceptional. This role is perfect for those who excel in written English and are comfortable working in US time zones.

Key Responsibilities:
- Deliver high-quality customer support via Zendesk, Gorgias, or Gladly, addressing inquiries, complaints, and feedback in a timely and empathetic manner.
- Expertly navigate our Shopify platform to assist customers with product inquiries and order-related questions.
- Adhere to and enrich our SOPs to ensure consistent service excellence.
- Collaboratively work towards enhancing our customer service processes.
- Stay abreast of our product range and policies to provide the most accurate and helpful information to our customers.

Qualifications:
- Experience with DTC brands, demonstrating an understanding of customer needs and e-commerce dynamics
- Familiarity with Shopify; proficiency in Zendesk, Gorgias, or Gladly is highly desirable
- Excellent written English communication skills, with an emphasis on clarity and empathy
- Adaptability to work within US time zones
- A proactive problem-solver, keen on following SOPs with precision

What We Offer:
- A fully remote work environment
- Tailored training and upskilling sessions
- Competitive salary and benefits
- Opportunities for professional growth and development
- A supportive and collaborative team culture

How to proceed:
We'd love to hear your story! In your application, please include:
- A brief cover letter explaining why you're a perfect fit for this role and how your values align with ours.
- Your resume showcasing your relevant experience and skills.
- A personal touch: Share with us a memorable experience or achievement from the past year – we value individuality and personality in our team!