High Salary Awaits for our New Customer Service Manager! E-Commerce | US Market

Join Our Team: Customer Service Manager (E-Commerce)

Are you a seasoned leader with a passion for delivering exceptional customer service? Do you thrive in dynamic environments and possess strong team-building skills? We're seeking a dedicated individual to join our startup in the hearing loss niche as we embark on an exciting journey to scale our business in the United States.


Requirements/Strengths:

- Extensive experience leading large customer service teams
- Fluent in English with impeccable communication skills
- Available to work 40/50 hours per week
- Ambitious, driven, and eager to grow alongside the company
- Proficient in team building, management, and training
- Committed exclusively to our company


The Company:

We are a startup in the early stages, specializing in e-commerce within the hearing loss niche in the United States. Founded by an entrepreneur with a successful track record in Italy, we are poised for rapid growth, aiming to achieve 9 figures in annual revenue by April 2027. Our success will be fueled by innovative products, cutting-edge marketing strategies, and a team of dedicated individuals committed to achieving extraordinary results.


The Job:

In this role, you will initially be responsible for handling all customer support tickets independently as we establish our infrastructure and scale our operations. Your duties will include developing systems, processes, and the necessary framework to support our expanding customer service team. As our volume grows, you will transition into a managerial role, overseeing a team of customer service representatives and guiding them towards success.

As part of your responsibilities, you will play a pivotal role in shaping the direction of our customer service efforts, ensuring the highest level of satisfaction for our valued customers.


Working Hours:

You will be expected to work approximately 40/50 hours per week. Details regarding scheduling will be discussed collaboratively as part of the onboarding process.


Salary and Equity:

We offer a competitive salary above market average, reflecting your experience and contributions to our team. Additionally, as you continue to excel and our company grows, there will be opportunities for salary increases and potential equity in the company.

If you're ready to join a dynamic team and make a significant impact on our journey to success, we invite you to apply. Please note that only candidates who meet all requirements will be considered.