HR Generalist/Reports Analyst/Executive Assistant to the General Manager

Job Overview
We are a start-up Company that maintains practices and operations across different business divisions. Along with such scalability, we operate quickly and swiftly. The Company Directors and its management expect consistency and the best experience we can provide to every customer.

This position is responsible for organising the day-to-day activities between the General Manager and Directors while assisting in the operational functions of the HR unit. Being a multi-role supports the General Manager and is responsible for a broad range of generalist HR administrative and coordinator duties. It will require initiative, collaboration and forward-thinking.

This job is ideal for someone who is:
High-stress tolerance (excels in high-pressure environments)
Flexibility (thrives in work involving frequent shifts in direction and goals)
People-oriented (enjoys collaborating with the team and working on group projects).
Dependability (prioritises reliability over spontaneity)
Analytical with a keen eye for detail in work and reporting
Highly skilled in utilising Google programs, particularly Google Sheets
Proactive learner takes the initiative to improve processes within their responsibilities

Detailed Responsibilities:
Reporting and Analysis
Utilize analytical skills to create HR reports, analyse workforce data, and provide insights for decision-making.

HR, Recruitment and Administration Support
Assist in recruitment efforts and onboarding processes by analysing data trends, supporting candidate selection, and participating in hiring processes. Also, it serves as an HR partner that manages benefits enrollment and administration, employee record-keeping, training administration, etc.
Oversee the maintenance and accuracy of employee records and HR databases.
Handle day-to-day HR administrative tasks, including documentation and communication.
Calendar and email management, meeting arrangements, and handling of all other internal events

HR Metrics
Develop and track key HR metrics such as turnover rates, performance indicators, and diversity metrics.

Compliance
Ensure HR processes and practices comply with relevant laws and regulations.

Employee Relations and Engagement
Handle employee inquiries and grievances, and support conflict resolution.
Contribute to initiatives that enhance employee engagement and satisfaction.
Proactive in conducting surveys, temp check activities and utilising other staff-centric methods, fostering a healthy and productive work environment.

Training and Development
Contribute to the design and implementation of training programs based on identified needs in collaboration with the Training and Quality Team

Policy Development
Collaborate in the creation and maintenance of HR policies and procedures.

Performance Management
Assist in the development and implementation of performance management processes.
Assist the General manager and/or the Directors in the preparation, conduct and post-staff performance sessions and tasks

Continuous Improvement
Proactively identify opportunities to improve HR processes and reporting efficiency.

Management Support
Become familiar with all department functions within the Company to communicate them effectively and accurately.
Communicating with teams and assisting with project management and other administrative deliverables
Perform other tasks required by the General manager and/or the Directors

Important Qualifications and Other Requirements:
Strong experience in reporting
Highly proficient in using Google Sheets and Google Programs
Can create Dashboards, report templates and presentations in various formats such as Google Presentation, Canva, etc
Comfortable in processing data and creating analysis through general knowledge of correlation, data interpretation
Strong communication skills in conveying insights effectively
Ability to utilise analytics software is a plus but not required
Prior experience in HR administration
Exposure to generalist HR roles including but not limited to recruitment, onboarding, employee relations, performance management, training, benefits admin, policy implementation, record-keeping and strategic planning
Keen eye for details
Prior work experience related to Project Management in any capacity is a plus but not required

Other Attributes
Extremely detail-oriented and organised
Excellent written and verbal communication skills to effectively communicate with all levels of internal and external contacts
Ability to work independently and multi-task in a fast-paced team environment
Time management and ability to meet deadlines
Self-motivated, proactive, and forward-thinking mindset
Diplomatic and tactful
Problem-solving and decision making

Technical Requirements
With a noise-free work environment and noise cancellation headset
Stable connection and ready work equipment
Able to work from home on a full-time basis

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Best of luck! Only those who are qualified will receive an interview invitation within the week after applying.