HIRING FEMALE CUSTOMER SERVICE REPRESENTATIVE (E-COMMERCE ACCOUNT)

Job Description
Manage inbound and outbound phone calls.
Respond efficiently and accurately to customers’ inquiries and complaints, explaining possible solutions and ensuring that customers feel supported and valued within the time limit.
Research required information using available resources, provide accurate, valid and complete information by using the right methods/tools.
Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.


Tools to be Use:
Dialpad
MantisHub

Qualification:
Must have a Bachelor’s degree (any course) is advantage
Must 18-26 years old
Minimum of 1-2 years of Customer Service experience (Ecommerce account is advantage),
Excellent problem-solving and troubleshooting skills.
Must have complete equipment
Must have at least 20 Mbps internet speed connection
Must be patient, careful, and responsible when talking with customers.
Must have strong phone contact handling skills and active listening.
Must have the ability to adapt/respond to different types of characters.
Must have excellent communication and presentation skills.
Must have the ability to multitask, prioritize, and manage time effectively.

Job Benefits:
Medical Allowance
Incentives
Birthday Gift
Internet allowance
Leaves (Vacation, Sick Leave, Maternity and Paternity Leave)
Yearly bonus
Permanent Work From Home set-up.
Total of 23 days holiday including three (3) days double pay on some Philippine holidays in a year.

TO APPLY:
Please fill-out this form Upgrade to see actual info
Submit your resume directly to this email Upgrade to see actual info subject line : CSR-E-COMMERCE ACCOUNT_HIRING