Guest Service Associate

Work Schedule:

* Monday-Wednesday: 12 PM to 9 PM PST

* Saturday & Sunday: 7 AM - 4 PM PST


Key Responsibilities:

* Guest Support: Respond promptly and professionally to guest inquiries received via email, chat, text, and phone.

* Problem Solving: Troubleshoot and resolve guest issues with efficiency, providing solutions that ensure a positive experience.

* Platform Expertise: Navigate and utilize platforms like Airbnb, Guesty, and other OTAs for reservation management, communication, and administrative tasks.

* Administrative Support: Perform various administrative duties to support the smooth operation of our STR business.

Qualifications:

* Experience: Minimum of 2 years of proven experience as a Guest Service Associate within the short-term rental (STR) industry.

* Platform Knowledge: Strong working knowledge of Airbnb, Guesty, and other relevant OTA platforms.

* Communication Excellence: Exceptional written and verbal communication skills in English.

* Independent Worker: Ability to work effectively with minimal supervision and exercise sound judgment in decision-making.


To Apply:

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* Updated Resume
* Sample voice/video recording describing your past work experience
* Link to your Onlinejobs.ph (OLJ) profile