Gorgias Customer Success Manager

We are looking for a full time customer support rep who WILL NOT settle for average in anything they do.

If you are hungry to learn, grow, work hard, and develop all the skills, traits, and beliefs of a strong leader that provides value to the marketplace, then keep reading!

Salary starts at $400 a month but has potential of up to $600 - $800 a month depending on your performance.

Your job will be:
- Respond to email, >facebook comments, and sms through Gorgias
- Keep track of the status of all orders and communicate with our supplier
- Come up with ideas to improve our product based on negative customer feedback
- Build automations and macros on Gorgias
- Write blog posts to educate customers on their problems and our product

Qualifications:
- Proficiency in Gorgias
- Fluent in English
- Proficiency with Excel / Google Sheets

Trial Task:

Demonstrate your customer service by responding to these sample tickets:

1. Ticket: I purchased two of your bunion correctors. First, the boxes and instructions were in Chinese I assume. Don’t know a Chinese. Second I tightened both devises and neither will loosen. Can’t wear either too tight. How do I go about getting a refund? I spent almost one hundred dollars and can’t use either. Very disappointed. I really wanted to use the product.

2. Ticket: I paid extra for Priority Processing. My item hasn't even been entered into the system yet! What is the hold up?

3. Ticket: You don’t offer visa on your website

Demonstrate who you are by answering these questions on camera:

How do you handle hard times?
What are some things that you suck at?
What are some things you are afraid of?
What are some things that you hate to do but know are necessary for you to grow?
What was a big mistake you made? Did you fix it? If so, how?
What is the proudest Upgrade to see actual infont of your life?

*APPLICATIONS WITHOUT A TRIAL TASK WILL NOT BE REVIEWED

Show us you strive for excellence with this trial task.

Don't apply if you don't plan on giving effort. It's very easy to tell. Don't waste your time and ours.