General Manager for a Digital Marketing Agency (Australia) - URGENT HIRING

HAVE A PASSION FOR DIGITAL MARKETING?

Are you experienced with growing a company and passionate about social media and everything digital?
Do you excel in managing teams and are comfortable making business decisions?
You could be the next General Manager that we’re looking for!

*If the following aligns with how you go about things:
-You demonstrate high independence and use your initiative without always relying on explicit instructions.
-You embrace a startup mindset and thrive in an environment that values innovation and agility.
-You utilise your problem-solving skills and strategic thinking to develop and add value to your day-to-day.
-You enjoy a dynamic business environment that requires collaboration with clients and teaUpgrade to see actual infombers in a virtual environment.

!!We would love to hear from you, but if one of the below items sounds a little like you, this opportunity might not be for you:
-You struggle with leading a team.
-You are not a people person.
-You cannot analyse business metrics.
-You consider reporting a waste of time.
-You require constant prompting to take action.
-You prefer clear instructions over using your initiative.
-Pressure situations challenge you.

IT IS GREAT YOU ARE STILL INTERESTED. LET’S KEEP GOING THEN.

WE ARE SEEKING A FULL-TIME GENERAL MANAGER TO START MID/END OF MAY.

WHO WE ARE?
We are the burger-flipping, chicken-frying, french fry-dunking, customer-serving legends of the digital world. From Google Ads to Organic Social Media, Social Media Strategies to Graphic Design, our menu of services is focused on businesses of any size. We have a track record of great results in helping companies grow.

We have a single purpose – to help our Clients achieve their marketing goals.
To do so, we provide them with the ultimate content toolkit, with every type of content imaginable ready to be baked into their social media channels or advertisement campaigns.

THE PERKS

-Work with a company with a great culture where independence and ideas are welcomed and encouraged. Lead the Team and choose your adventure with:
-Flexible working hours and work-from-home/anywhere policies.
-Leave credits and public holidays observed.
-Opportunity to lock yourself into the opportunities of a growing company with a great Team culture.

**WHAT WE NEED IN A NEW CHEF**

We seek a talented and experienced General Manager to join our small but mighty Team. Unleash your inner analytical, creative and strategic mind in a role that requires following efficient processes and paying close attention to detail.
During your time in this position, your duties include, but are not limited to, the following:

CAMPAIGN MANAGEMENT & STRATEGY:

*Marketing Strategy for the Business:*
-Develop marketing ideas with assistance from teaUpgrade to see actual infombers.
-Report on marketing activity to the board/shareholders.

*Human Resources/Team Performance:*
-Conduct monthly reviews with the Team.
-Development of new TeaUpgrade to see actual infombers and growth of the existing ones.
-Oversee the hiring process for new Team, including preparation of Contractor Agreements.
-Manage and develop the team culture.
-Manage team and contractor issues.

*Studio Management:*
-Running of team morning meetings.
-Management of the weekly forecast of projects and time with Account Managers and production teaUpgrade to see actual infodia buying team.
-Ensure reporting milestones are met.
-Maintain all communication with clients and meetings.
-Account health checklist each month.
-One-on-one monthly meetings with the Studio Management team.

*Business Improvement Projects:*
-Manage new projects in accordance with onboarding protocols.
-Efficient utilisation of the Team resources and contractors, where required.
-Report to the Team and Senior Management on the value of these projects.
-Documenting processes for the Team and reviewing and implementing processes as required.

*Business Operations:*
-Client Onboarding.
-Quoting and invoicing.
-Manage registers that track bonuses, client revenue, business expenditure, and profitability.

*Resource Management:*
-Reporting and optimisation of suppliers and team allocation and realised hours in Harvest, Asana and Forecast.
-Manage resourcing to ensure all deliverables and milestones are met.
-Liaising with the customer service team to plan and execute onboarding, referral, retention and return strategies.
-Review of Team Performance with Founders.

*Project Management:*
-Liaising with content creators to deliver great content to clients.
-Briefing and scoping for projects, providing plan outlines or pricing estimates for quotes or accepted proposals.
-Management of projects in the project management platform or tool.
-Communicate with the production team to plan, deliver, and report on projects, keeping them on time, on budget, and on spec.
-Liaising with the customer service team to ensure a seamless process from proposal acceptance to onboarding from a project delivery perspective (not client communication).

*Account Management:*
-Maintain strong customer relationships and provide support across channels.
-Act as a trusted advisor, ensuring timely delivery of solutions and communicating progress to stakeholders.
-Manage quoting, billing, and upselling to enhance client satisfaction and brand reputation.
-Facilitate onboarding and integration of new clients, liaising between customers and internal teams.
-Organise monthly catchup meetings to manage client work effectively.

*Profile Requirements***
> Excellent communication skills for reporting, team management, and client relationships
> Proven leadership experience, including team management and culture development
> Exceptional organizational skills and attention to detail
> Project management expertise for scoping, resource management, and timely project delivery
> Client relationship management skills, including onboarding and communication
> Understanding of business operations and financial management
> Adaptability and problem-solving skills to drive business success
> Ability to collaborate effectively with cross-functional teams
> Previous experience in the marketing or advertising industry preferred

******TO APPLY*****
Reply with the subject 'Deep Fried'. Please share a link to your CV and cover letter and include in your application answers to the following questions:
1. What years of experience do you have in Agency or Digital Marketing?
2. What makes you the best candidate for this role?
3. What are your salary expectations?
4. How would you describe your communication style?
5. How do you handle the pressure? Describe a time when you had to manage multiple urgent priorities and how you overcame this.
6. How would you describe your level of attention to detail? Provide an example of a time when this has worked in your favour/against you and the lessons learnt from this.
7. Describe your management style.
8. Provide an example of how you have managed resourcing to ensure profit margins.