Fullfillment Team Lead (Supply Chain)

THE OPPORTUNITY
Are you a natural leader with a passion for streamlining processes, optimizing operations, and delivering exceptional results? If so, we want you to join us on our mission to revolutionize the way we fulfill orders and delight our customers!

The Fulfillment Team Lead will serve as the responsible party ensuring that key performance metrics are met or exceeded relating to product/order fulfillment. Within this role, the Fulfillment Team Lead will be responsible for ensuring orders are processed daily and product has shipped from our various distribution partners. This person is expected to execute with excellence in all aspects. Experience working with a remote/distributed team is preferred.

RESPONSIBILITIES
- Active participation in order processing and order follow up from start to completion
- Daily customer, distributor, and vendor communications via phone, online chat, and email
- Daily communication with GPO and Onboarding Team Lead to ensure new accounts with pending orders are connected and orders can be processed
- Daily review of backordered and pending items to find alternative products which are currently available and communicate with end customer on substituting
- Ensures fulfillment KPIs are met or exceed
- Ensure product is sourced properly from primary and secondary vendors, including ordering from regional distributors to improve fulfillment if possible
- Effectively communicate with internal and external customers on product status after an order has been placed

THE IDEAL CANDIDATE
- Must be fluent in English
- Strong attention to detail
- Excellent organizational capabilities
- Continually outperforms goals and surpasses targets and KPI’s
- Self-motivated and self-starter
- Ability to learn new software and computer programs.
- Customer Support Experience is preferred
- 2+ years inventory or Supply Chain management experience