Full Time
$1000 (negotiable depending on experience)
40
Apr 26, 2024
Hi there!
We're looking for a full-time remote GoHighLevel Expert Onboarding Specialist!
Please do not apply if you do not have at least one year relevant experience in GoHighLevel and customer onboarding.
Overview:
As an Onboarding Specialist, you will be responsible for ensuring that new customers have a smooth and positive experience when adopting the company's products or services. You will play a pivotal role in helping customers derive value from the product, ensuring a positive first impression, and setting the stage for long-term success and satisfaction.
Experience/Requirements:
- GoHighLevel (automations, funnels,
- Customer Onboarding
- Level 2 Support for GoHighLevel
- Med Spa and/or Medical Office experience (DESIRED) (Nurse, PT, etc.)
- Health/Medical experience (a PLUS)
Responsibilities include:
• Onboarding and Planning:
- Guide new customers through the onboarding process, ensuring they are trained and fully equipped to use the product effectively
- Tailor onboarding processes based on the customer's specific needs
- Create relevant materials such as tutorials and guides
• Customer Engagement:
- Build strong, professional relationships with customers from the outset, understanding their goals and providing tailored solutions
- Identify opportunities for upselling or cross-selling additional services
• Product Knowledge:
-Maintain a comprehensive knowledge of the product
- Stay informed about the latest features and enhancements
• Technical Support:
- Assist customers in overcoming technical challenges during onboarding
• Customer Success Collaboration:
- Work closely with the customer success team to ensure a seamless transition from onboarding to ongoing support
• Communication:
- Keep communication clear and open with customers during their onboarding journey, updating them on progress and next steps
• Documentation:
- Develop and update documentation related to onboarding, including FAQs and troubleshooting guides.
• Cross-Functional Collaboration:
-Work with sales, marketing, product, and support teams to deliver a cohesive customer experience
• Metrics and Reporting:
- Monitor and report on key performance indicators such as customer satisfaction and time to value
•Continuous Improvement:
- Continually seek ways to enhance the onboarding process by staying informed about industry best practices.
Tools:
- GoHighLevel
- Zoom
Core Behaviors:
1. Universal Integrity
2. Top-notch Quality
3. Authentic Communication
4. Passionate Simplicity
5. Empowering Wisdom
6. Resilient Vision
7. Data-driven Mindset
8. Collaborative Care
9. Radical Accountability
10.Adaptable Freedom
Qualities:
- Proactive and resourceful
- Excellent problem-solving skills
- Accommodating
- Highly-organized
- Great multitasking skills
- In control
- Detail-oriented
- Excellent spoken and written English
- Great phone skills
This is in CST (Central Standard Time).
This is a Client-facing role.
This is a Full-time job.
To get an interview please send to
1. Summary of your work experience. Please highlight if you have Med Spa and/or Medical Office experience.
2. PDF copy of your Resume/CV.
3. A screenshot of your internet speed.
4. A voice recording of a quick introduction of yourself.
5. A list of three references from former clients/supervisors (preferably English-speaking).
6. PDF copy of DISC test results. Use this link for the test -
Thank you and please complete submitting all of the requirements.