Full-Time Customer Support Specialist for Cool U.S. Software Company

We’re hiring a remote, full-time customer support specialist who is good at figuring out new apps and technology quickly and who enjoys helping other people solve problems. If that sounds like you, keep reading to learn more about Moxie’s brand, product, team, and the job itself.

// Our Brand //

Moxie’s mission is to empower creatives, consultants, and solopreneurs to run satisfying, sustainable businesses. We can’t make self-employment easy, but our tools do make it easier.

We are driven by a set of core values:

- Go bold or go home: We chase the impossible with ambitious abandon.
- Put freelancers first: Our community is at the heart of every decision.
- Leave no one behind: We fight to create opportunities for everyone.
- Listen carefully: We prioritize learning through listening.
- Stay hungry: We embrace a growth mindset, always striving to improve.
- Spread wealth: We share our knowledge and support to help freelancers succeed.

We’re passionate about delivering exceptional care to our customers and ensuring that we don’t drift from our purpose to make it easier for them to live the bossless life.

// Our Product //

Moxie is a business management app for freelancers and consultants. We’re proud of our enterprise-quality software, but we know that freelancers need more than just the right tools—they need the right education and opportunities too.

Our platform offers a holistic solution for freelancers, providing tools for client management, project management, proposals and contracts, invoicing, sales pipeline, time tracking, meeting scheduling, and more. We also offer a private >Facebook community and regular workshops and learning opportunities.

Moxie reduces the time and effort required to manage the business.

// Our Team //

We’ve got a small team—currently, five people, excluding the freelancers we work with—and we believe that freelancing is the future of work.

We joke that we’re “the unemployables,” and our customers resonate with that. We *could* go get full-time jobs, but we prefer to have independent careers that allow us to work on projects we like with people we like.

If you enjoy working with people who are smart, passionate, and self-motivated, then we’ll get along just fine.

Learn more about the position below, and who knows, maybe you’re the right person to help us shape the future for freelancers everywhere.

// Job Overview //

We are looking for a remote, full-time Customer Support specialist to join our team. From Day 0, we have seen true customer care as critical to the company’s long-term success. You’d be helping us ensure that our customers have the best experience with Moxie.

We are seeking candidates who can provide support coverage during the hours when teaUpgrade to see actual infombers based in the United States aren’t available—i.e., while we’re sleeping.

// Responsibilities //

- Responding to customer inquiries via in-app chat
- Documenting bugs and feature requests for the product team
- Offering project guidance to help customers use Moxie’s features effectively
- Maintaining customer satisfaction by providing excellent service and support
- Collaborating with other teaUpgrade to see actual infombers to resolve customer issues and make improvements to our product

// Requirements //

- Reliable internet connection
- Desire to help users solve their problems
- Excellent English skills with strong written and verbal communication
- Strong work ethic, creative problem-solving abilities, and eagerness to learn
- Ability to get up to learn the ins and outs of Moxie’s tools and platform as a whole very quickly so that you can provide guidance for users

// Working Hours //

Our normal business hours are Monday through Friday, 7:00 AM to 6:00 PM U.S. Eastern Time (GMT-4).

// Preferred Availability //

- Weekday hours that overlap with evenings and nights in the United States—7:00 PM to 6:00 AM Eastern Time (GMT-4)
- Weekend availability (Saturday and Sunday, any time)

// Compensation //

The compensation will vary based on your level of experience. Somewhere between $550 and $1,000 USD, to start with. We’re also open to providing benefits (e.g., SSS, PAGIBIG, PhilHealth, etc). Basically, we want to be fair and to take good care of you.

// Sound like a good fit to you? //

If you’re excited about joining a company that values boldness, inclusivity, and constant growth, we hope you’ll apply.

We’re accepting applications between Tuesday, May 21, through Friday, May 31. Starting the following week, we’ll shortlist candidates and follow up with some immediately.

We’ll make a decision by Friday, June 14, and that’s when the 30-day trial period will begin. The trial will be paid.

// Here are the next steps… //

Please send us a video where you tell me about your background, education, and why this position appeals to you.

We realize that some of you aren’t comfortable in front of a camera either. Some of us aren’t either! That said, the video will give us a sense of your personality.

If we dUpgrade to see actual info you’re a strong candidate, we’ll follow up with you and ask more questions.