Front Desk Authorization VA

Nautical Staffing is a boutique virtual assistant company that specializes in sourcing, recruiting, and
onboarding the best people for our clients across the US.

About the Client:
The Front Desk/Authorization VA will provide front office customer support and authorization services
for a California-based client in the physical therapy industry.

Responsibilities:
- Act as an ambassador of the company
- Maintain a warm, compassionate, and professional attitude towards customers

Manage inbound calls
- Identify and address customers’ needs and concerns
- Attend to inquiries and provide accurate and complete information

Handle the following:
- Obtaining Authorization
- Scheduling of patients
- Point of service collection of copays, co-ins, and deductibles
- Verifying insurance benefits
- Posting payments
- Membership sales

Qualifications:
- Solid experience in customer support and authorizations is required
- Background in healthcare, sports, and/or fitness is preferred
- Must have strong decision-making skills and tech savviness
- Must be organized, resourceful, and adaptable
- Must be willing to work full-time during US Pacific business hours

Instructions:
1) Send a link to your CV
2) in a short Paragraph, Describe your experience as a VA
3) Use "PP - Front Desk" as the subject of your message