Facebook Onboarding Specialist + Media Buyer

We are a forward-thinking digital marketing firm dedicated to enhancing our clients' online presence through innovative advertising strategies. We are seeking an energetic and personable Virtual Assistant to join our team.

Role Overview:

This role entails guiding clients through the process of integrating their Facebook ad accounts and Business Pages into our agency's Business Manager. You will conduct onboarding sessions via Zoom, where you will facilitate the addition of client accounts to our Business Manager. You will also assist with the creation of various Facebook advertising requests. This position requires a strong focus on delivering a smooth and efficient onboarding experience, ensuring that all client needs are met with professionalism and expertise.

Responsibilities:

- Conduct live ZooUpgrade to see actual infoetings within designated time slots to help clients set up their Facebook ad accounts and Business Pages (Monday through Friday)
- Maintain a high standard of customer service and professionalism during all interactions.
- Assist in troubleshooting any issues clients encounter with their Facebook setups.
- Create and fulfill various facebook ad requests.

Requirements:

- Fluency in English with outstanding verbal and written communication skills.
- Comfortable and engaging on-camera presence.
- Experienced with Facebook’s advertising platform, including ad account setup and management.
- Knowledge of Facebook ads manager and Ad creation.
- Proficient in task management system (Airtable, Upgrade to see actual info, Trello, etc)
- Previous experience in a client-facing role, preferably in digital marketing or a related field.
- Ability to work independently, manage time effectively, and maintain professionalism in a remote environment.
- Reliable high-speed internet connection and appropriate home office setup for conducting professional ZooUpgrade to see actual infoetings.