FULL-TIME TECHNICAL SUPPORT REPRESENTATIVE

Full Time: 5am - 2pm PST OR 8am - 5pm PST

All customer inquiries and emails should generally be responded to within 5 minutes. Customer inquiries will arrive via Online Chat, Email, and sometimes phone. Speed and quality of response is very important.

While you will have access to “canned” materials and knowledge base, the only way to succeed in this position is to truly understand the concepts and modify the canned / solution base as needed for each client.

Exceptional communication skills are essential for conducting outbound/inbound phone calls. In this role, you will be responsible for assisting customers with printer-related concerns, addressing shipping issues, and handling order inquiries. Additionally, a high proficiency in responding promptly through chat and email is crucial. The ability to deliver responses swiftly without compromising on quality is of utmost importance in this position.

===== To Apply ======

Please record and share a short video of you containing (Please upload through Youtube)

- Brief introduction - share any experience regarding your experience and work history
- Are you currently working graveyard shift in the Philippines?
- Why you believe you are a good fit for this position?

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Skill Sets Required:
- IT background or experience with troubleshooting IT is highly recommended
- Superb Customer Service Skills
- Technical Support Skills - Our users use Windows, Mac, Android, and iPhone (printer installation, basic troubleshooting, etc).
- Neutral English Accent - excellent writing and speaking skills
- Obsession with getting tasks done and “finishing” pending tasks
- Familiarity with U.S. culture and willing to go above and beyond to meet customers’ requests

Additional Notes:
- Must have access or be able to obtain high-speed reliable internet and have back up
- Must be fully responsible and find back up if unable to work on a particular day
- Reliability is very important
- Looking for agents who is generally happy, personable, interested in learning, and willing to find creative solutions. Must have obsession for getting back to customers and executive quickly and completing assigned tasks.

About company:
Upgrade to see actual info/watch?v=GdmhbhAvyWg

Rollo Ship Manager and the Rollo Label Printer are simple, reliable and easy to use, saving shippers time and money.

Rollo Ship Manager lets users see, manage, and ship online orders from Amazon, eBay, Etsy, Shopify and other marketplaces. Shippers can schedule package pickups and automatically inform customers of the tracking number for their shipment. Rollo Label Printer is engineered for high-volume direct thermal label printing and is compatible with major shipping platforms including UPS, USPS, FedEx, and others.