Experienced Customer Service Representative

Do you love talking to customers and helping them solve problems? Are you great at keeping track of things? If so, this customer service job at Upgrade to see actual info might be perfect for you!

What you'll do:
- Answer phone calls from customers who want to know about their jewelry orders.
- Look up order details and tell them when their jewelry will arrive.
- Help them with any problems they have with their orders, and be kind and understanding while you do it!
- Keep track of all your conversations with customers on the computer.
- Work with other teams at Brilliance to make sure customers get what they need.

What we're looking for:
- You can speak and write clearly in English.
- You've worked in customer service before (bonus points if you've done phone support!).
- You can handle lots of calls at once and stay organized.
- You're a good listener and can understand how customers feel.
- You're good with computers and can learn new software easily.
- You can solve problems and find ways to make customers happy, even if they're upset.
- You can juggle multiple things at once and stay calm under pressure.
- You're careful and pay attention to detail.

The nitty-gritty:
- This is a full-time job, working 8-9 hours a day, Monday to Friday, between 9 am and 7 pm Eastern Time.
- Upgrade to see actual info is a jewelry company based in Boynton Beach, Florida. They sell diamonds, engagement rings, and other fancy jewelry online.
- They have a great reputation for happy customers and want to keep it that way!
- The people who work there are friendly and supportive, and they want to help you succeed in your job.

Basically, if you like helping people and keeping things on track, this could be a great place to work!