E-commerce Amazon Virtual Assistant

ABOUT THE JOB:
To effectively manage and optimize our Amazon and other e-commerce accounts, ensuring consistent growth, improved seller metrics, and exceptional customer service.

Brand Stores Management
- Review and update the Amazon store to align with the USA version and enhance A+ content.
- Build and manage the Amazon store with the current product range.
- Update the Amazon store based on the available range, mirroring the Amazon USA store.

Catalogue Management
- Enhance A+ content for products.
- Address incomplete and inactive listings on Amazon.
- Increase product listings by reviewing stock and adding missing items, starting with best sellers.
- Create new listings where an ASIN is absent.
- Add new product ranges to Amazon.
- Enrich product content, focusing initially on best-sellers
- Improve content for the clearance range with better images and descriptions.
- Limit unauthorized resellers for key brands.

Pricing Management
- Regularly review and ensure price competitiveness.
- Address issues with offers not eligible to be a featured offer on Amazon.

Amazon FBA Optimization
- Monitor and improve FBA performance using the dashboard and action recommendations.
- Add FBA offers based on recommended opportunities.
- Remove aging inventory to improve sell-through rates
- Request RA numbers for creating removal orders.
- Remove unsellable (faulty) FBA inventory
- Promptly address listing problems by regularly checking FBA Stranded Inventory.
- Maintain appropriate inventory levels to support 30 to 60 days of expected sales.
- Utilize deals, coupons, and advertising to sell overstocked and out-of-season products.

Advertising and SEO
- Improve SEO with a focus on best-selling products.
- Review current advertising campaigns and recommend changes to enhance ROI.

QUALIFICATIONS:
- Minimum of 3-5 years managing Amazon and e-commerce accounts
- Strong proficiency in range management, listing creation, sales, and customer service
- Knowledge in graphic design, image resizing, and using tools like Klaviyo
- Ability to develop and implement strategies to increase conversions and improve seller metrics
- Capable of working independently, making informed decisions, and taking initiative
- Effective in collaborating with suppliers and internal teams to achieve desired outcomes
- Strong emphasis on following and improving processes for efficiency and effectiveness.

Complementary Skills (Preferred but Not Required):
- Experience with Facebook & Instagram ads
- Experience with Google Ads
- Proficiency in Email/SMS Marketing & Automation
- Knowledge in website development, sales copywriting, landing page creation

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