E-Commerce Specialist (Shopify / Zendesk / Mailchimp)

De Wine Spot is a thriving e-commerce company with a focus on alcoholic beverages, including whiskey, wine, and tequila. We are looking for a passionate and tech-savvy E-Commerce Specialist who not only excels in digital platforms but also has a keen interest in the world of fine spirits. This role is perfect for someone who appreciates the nuances of whiskey, the elegance of wine, and the boldness of tequila.

Key Responsibilities:

Manage and update product listings on our Shopify website, ensuring accuracy, attractiveness, and compliance with industry standards, particularly in the whiskey, wine, and tequila categories.
Handle customer service inquiries through Zendesk and Website chat with an informed perspective on our product range, especially in alcoholic beverages.
Create and draft compelling email campaigns via Mailchimp, with a focus on promoting our range of spirits.
Continuously update your knowledge of Shopify, Mailchimp, Zendesk, and trends in the alcoholic beverage industry.

Qualifications:

Proven experience with Shopify, Mailchimp, and Zendesk.
Strong interest and knowledge in whiskey, wine, and tequila products and industry is a significant plus.
Excellent communication skills and attention to detail.
Ability to work independently and manage time effectively.
Strong problem-solving skills and critical thinking abilities.

How to Apply:
Please send your resume and a cover letter to Upgrade to see actual info with '7783' included in the subject line. Your cover letter should answer the following questions:

What aspects of your previous experience do you find most relevant for this role in the context of our focus on alcoholic beverages, especially whiskey, wine, and tequila?
What is your favorite whiskey and why do you prefer it? This will give us insight into your knowledge and passion for our product range.
Describe a challenging situation you encountered in e-commerce or customer service, and how you resolved it.

Skill Assessment:

Rank your familiarity with the following tools on a scale of 1-10 (1 being unfamiliar, 10 being expert-level). Honesty is key for us.

Shopify
Mailchimp
DataCrunch Pro
Zendesk
Lightspeed/VENDHQ
WebFlow360
ChatGPT
Slack