Dropshipping Dispute Specialist

Job Overview:

Join our team as a motivated and detail-oriented Dispute Specialist!
If you have a strong grasp of e-commerce operations, especially on Shopify, and excel in communication and problem-solving, we want to hear from you. As a Dispute Specialist, your primary role is to manage customer disputes, chargebacks, and related issues, ensuring a positive customer experience and safeguarding our company's interests.

Responsibilities:

*Customer Dispute Resolution:
- Investigate and resolve customer disputes and complaints related to orders, products, and services.
- Collaborate with customer support and fulfillment teams to gather relevant information for dispute resolution.

*Chargeback Management:
- Manage the end-to-end chargeback process, including investigation, response preparation, and submission to relevant payment processors.
- Monitor chargeback trends and identify opportunities for process improvement to minimize future disputes.

*Documentation and Reporting:
- Maintain detailed records of dispute resolutions and chargeback cases.
- Generate regular reports to analyze dispute trends, identify root causes, and propose preventive measures.

*Communication:
- Communicate effectively with customers, payment processors, and internal teams to provide updates on dispute resolutions and gather necessary information.
- Work closely with the customer support team to ensure consistent and accurate communication with customers.

*Policy Development:
- Contribute to the development and improvement of company policies related to customer disputes and chargebacks.
- Stay updated on industry best practices and regulations related to dispute resolution.

Requirements:
- Proven experience in dispute resolution, preferably in an e-commerce or Shopify environment. With proven experience handling paypal disputes, klarna disputes, etc.
- Familiarity with Shopify platform and its features.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Knowledge of payment processing and chargeback procedures.
- Detail-oriented and able to manage multiple tasks simultaneously.


If you think you are the right fit for the role, please fill out this Google form- forms.gle/QDNqj5mXyEso8XnS8
Applications outside this form will not be considered.

Attention to detail is the key! Good luck!