Customer service (prop firm)

Hello everyone,

We are looking for a full-time Customer Service Rep (Prop Trading Firm) for our company. Below are the details!

About Us:
We are a start-up proprietary trading firm. We provide trading challenges where customers get demo accounts to trade on. Once certain targets are met and multiple challenges are passed, clients/traders will receive a funded account where they will receive a profit split at the end of the set payout date.



Position Overview:
We are seeking a dedicated Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a passion for financial markets, and a strong desire to provide exceptional service to our clients. As a Customer Service Representative, you will be the first point of contact for clients, handling inquiries, resolving issues, and ensuring a positive trading experience.



Responsibilities:
- Act as the primary point of contact for clients, providing timely and accurate responses to inquiries via email and/or live chat.
- Assist clients with account setup, funding, and technical support for trading platform (MT5)
- Address client concerns and resolve issues promptly, escalating complex matters to the appropriate department when necessary.
- Monitor client activity and identify opportunities to improve the trading experience.
- Collaborate with other departments, including trading, compliance, and technology, to ensure seamless operations and client satisfaction.
- Maintain detailed records of client interactions and follow-up activities in the CRM system.
- Stay informed about industry trends, regulatory changes, and company policies to provide accurate information to clients.



Qualifications:
- must have experience in the financial service industry and preferably experience with working at prop firms or forex brokers.
- Strong understanding of financial markets, trading terminology, and investment products.
- Excellent communication skills, both written and verbal.
- Include the word "WF TEAM" when applying for the job post. This ensures us you've read the whole job post and take it seriously.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented with strong problem-solving skills.
- experience working with different CRM software (e.g. Intercom, Zendesk etc.)

Benefits:
We offer a base salary ofUpgrade to see actual info$/month and performance-based bonuses. Employees will be able to benefit from professional development opportunities. Additionally, we provide a collaborative work environment with opportunities for career advancement with an increase in base salary and more bonuses depending on your performance.

Join our team and be part of a dynamic and innovative company at the forefront of the financial industry! Apply now by submitting your resume and cover letter detailing your qualifications and interest in the position.