Customer Support for ecommerce business

Do you have a passion for audio products and excel in delivering outstanding customer service within the cutting-edge technology and electronics sector? Do you thrive in a dynamic, fast-paced environment where every day brings new challenges and opportunities to learn? If so, we have an exciting opportunity for you to join our team at Upgrade to see actual info as a Customer Service Representative!

Position: Customer Service Representative

Employment Type: Full-time

Responsibilities:

Provide exceptional customer support via email, chat, and phone channels.
Assist customers with inquiries, concerns, and technical issues related to our products and services.
Troubleshoot technical problems and provide appropriate solutions, especially in the areas of electronics and car audio.
Communicate effectively with customers to ensure a positive experience and resolution of issues.
Collaborate with other teaUpgrade to see actual infombers to continuously improve customer support processes and procedures.

Requirements:

Experience using Gorgias for customer service or technical support roles, preferably in the electronics or car audio industry.
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficient in using customer support tools and software.
Reliable internet connection and a dedicated workspace.
Availability to work full-time on a flexible schedule, including weekends and holidays if needed.

To Apply:

If you're ready to embark on an exciting journey with us and meet the requirements outlined above, please respond with the subject line "AudioVision Support." Please include why you're interested in joining our team and how your experience aligns with the responsibilities of this role.

We look forward to hearing from you and potentially welcoming you to our team at Upgrade to see actual info!

Best regards,

Ryan R.
Customer Support Manager
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