Customer Support and Data Scraping Specialist - Health and Wellness App

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE EXPERIENCE IN SUPPORTING PLATFORMS LIKE GRAB, UBEREATS, DOORDASH, OR SIMILAR APPLICATIONS**

Our company offers an end-to-end platform for employer-sponsored health and wellness services. Powered by advanced AI technology, we deliver highly personalized matches that meet individual employee health needs and preferences. For employers, we eliminate all the administrative burdens that companies face when selecting, onboarding, and managing individual vendors. For employees, we make it possible to conveniently access and pay for thousands of health and wellness services and products.

About the Position:
We are seeking a motivated and independent Customer Support and Data Scraping Specialist with a strong work ethic.

Responsibilities:
• Support clients via phone, email, and chat regarding their transactions, credits, and app usage/navigation
• Verify health partners’ information to ensure accurate display within the app
• Write articles or support documentation in the knowledge base

Requirements:
• Excellent English communication skills: verbal, written, and reading is a MUST
• Experience in customer support is a MUST
• Technically savvy with both Mac, iOS, and Android environments is a MUST
• Experience in handling financial transactions, including processing refunds and analyzing transaction data.
• Demonstrated experience with data entry and the ability to perforUpgrade to see actual infoticulous, accurate web research.
• Strong problem-solving skills with the ability to think critically under pressure.
• A team player with a positive attitude and the ability to work independently.
• Experience with web-scraping is an ADVANTAGE
• Knowledgeable about digital health and wellness services is an ADVANTAGE
• Proficient with customer support software such as Intercom and Zendesk is an ADVANTAGE
• Previous customer support experience with platforms like Grab, UberEats, DoorDash, and similar applications is a BIG ADVANTAGE

Work Schedule:
• This is a full-time position in a work-from-home setup
• Since the work schedule is 12 hours a day, 7 days a week, the two agents will alternate the schedule:
-One agent will work for 4 days a week
-And another agent will work for 3 days a week


TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "APP" in your SUBJECT.
2. Submit a COVER LETTER indicating your experience with companies like Grab, UberEats, DoorDash, or similar applications, along with a link to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***