Full Time
20,000-25,000
40
Apr 28, 2024
Company Overview:
We're a leading provider of payment solutions, specializing in B2B credit card processing and merchant services. Our mission is to empower businesses to streamline payment operations and enhance customer experiences with cutting-edge technology and top-notch support.
Position Overview:
Seeking an experienced Customer Support Specialist with B2B credit card processing and merchant services expertise. You'll resolve client inquiries, ensure smooth operations, and maintain SOPs.
Responsibilities:
Handle B2B client inquiries promptly via phone,
Collaborate with internal teams to address needs and escalate issues.
Enhance customer experience and streamline support processes.
Maintain and update SOPs regularly.
Qualifications:
2+ years B2B support in credit card processing/merchant services.
Strong understanding of payment systems and regulations.
Excellent communication and problem-solving skills.
Experience in SOP writing and updating.
Benefits:
Competitive salary and benefits package.
Opportunities for growth and advancement.
Collaborative work environment.
How to Apply:
If you're experienced in B2B credit card processing/merchant services and passionate about customer service, apply now! Submit your resume and cover letter outlining your relevant experience. We're excited to review your application!