Customer Support / Sales

>Work from Home >Work Australian hours > >Long term full time position >Your input is really appreciated >Be rewarded for taking initiative

Client support and Sales support

Main job desc: We need you to manage a large list of clients and leads and engage with them via online chat and phone calls.

About us

We are an Australian dance school in Sydney, having been operating for many years and have been working with a Phillipines based support team for many years.

About the role

We are looking for the friendliest and brightest person around to be the face and voice of our business helping our clients and potential clients by chatting to them via our texting platform as well as on the phone.

This will require you to get to know our processes and then contact leads as well as existing clients with onboarding processes, booking in for appointments, following up non responders and using your creativity to help people with their questions and as well as selling our services and recommending memberships and pricing options.

About you:

Confidence
- You have the confidence to speak your mind. Whether it’s to share new ideas or telling your manager that you think there’s a better way to do something.
Continual learner
- You are someone that loves to learn. You are always finding better/faster ways to do things. You love expanding your knowledge beyond your own role. And we’ll give you the opportunities to learn and grow.
- We will give you all the training you need to succeed, however, your attitude is what matters at the end of the day. You are someone that double and triple checks before sending. You care about delivering excellent client experience.
Must be responsive and available neither your colleagues or clients like to wait with a great personality people will love.

Duties & responsibilities

On an average day, you will be doing (but not limited to) the following activities:
- Handling all inbound chats and texts and emails and calls
- Help our customers with rescheduling, cancelling and creating new bookings.
- Onboarding new clients with orientation about how to have the best experience with our school
- Calling new leads, old leads and current clients.
- dealing with complaints or problems
- processing payments, memberships, cancellations etc in Mindbody

Skills and experience

- Perfect written and spoken English and ability to connect and build relationships
- Excellent organisation and multitasking to manage many client chats every day
- Mindbody online experience highly desirable.

Why should you join us?
Work with a fun and supportive team in a creative industry. We provide long term stable employment for the right candidate. No freelancers please.

Must haves
- reliable internet connection
- home based office setup (computer & headphones)
- quiet environment for phone calls (no roosters in the background please!)
- be available from 12pm to 8pm Sydney time or flexible hours to respond to clients if required

Please note standard copy/paste applications will be deleted.

In your application email subject line write the following: Let My People Dance

Look forward to working with you
Please direct your cover letter to Felix