Customer Support Representative for a Skincare Brand

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE EXPERIENCE IN CUSTOMER SUPPORT IN AN E-COMMERCE INDUSTRY***


Our company is a skin care brand for man that was born out of a necessity to create a product that would better the lives of men. We saw that our Demographic was being fiercely underrepresented, and we knew we needed to help men have choices in the grooming realm that was simply neglecting them.

About the position:
We are looking for a support expert who is highly intuitive in understanding the customer’s needs and providing them with meaningful solutions to everyday grooming problems for men. This specialist will be working with our global team and be responsible for providing customer services to our customers.

Responsibilities:
• Replies to real-time customer inquiries by email and chat regarding general questions, order discrepancies, sales inquiries, etc
• Continuous monitoring of QA complaints while tracking a wide range of issues as well as sending replacements (if needed)
• Understands our customer base and advocates for them internally
• Delivers high-quality insights to improve the overall customer experience, marketing, and sales effectiveness
• Proactively reaches out to customers to follow up on lingering concerns
• Deeply understands the customer’s needs to deliver the practical, speedy market solutions
• Collaborates with internal teams to implement and improve upon customer resources.

Requirements:
• High level of empathy, patience, and focus
• Has the agility to learn new products with ease
• Strong verbal and written communication skills
• Excellent multitasking and organizational skills
• Ability and passion for building strong interpersonal relationships
• Proactive and results-driven attitude
• Continued ability to drive product value
• Good problem-solving skills
• Dedicated home office with suitable equipment to work from home with high dependability.
• Must be motivated and able to work with minimal supervision
• Expert experience using software programs like WooCommerce and Zendesk – Advantage.
• Bonus- speaks more than one language.

Hours:
This is a full-time position in a work-from-home setup. You will be working 9 hours a day, five days a week.


TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "E-COMMERCE" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***