Customer Support Representative (For Active Pooling)

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The objective of this job:
As the first point of contact for the customers, you will play a crucial role in delivering exceptional service and resolving inquiries. If you have excellent communication skills and a passion for helping others, we’d love to hear from you.

Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate, valid, and complete information to customers by using the right methods/tools.
• Assist with order processing, product troubleshooting, and account-related issues.
• Collaborate with other teams to ensure effective problem resolution.
• Document customer interactions and feedback to improve services.
• Ensures excellent service standards, responds efficiently to customer inquiries, and maintains high customer satisfaction.

Required skills and qualifications:
• Strong communication skills, both written and verbal.
• Ability to empathize with customers and provide solutions.
• Detail-oriented with excellent problem-solving skills.
• Previous customer support experience
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems is an advantage.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multitask, prioritize, and manage time effectively

To apply:
1. Kindly fill out this Google form: Upgrade to see actual info

• For the intro video, please include your answer to the following questions below:

a. Brief introduction about yourself
b. What are your career goals?
c. What are you really good at professionally?
d. Who are your past managers (Give at least 3-5) and how would they rate your performance on a scale of 1-10 when we talk to them?

2. Be on the lookout for an email from RecruitPH Upgrade to see actual info with further instructions. Please note that only shortlisted candidates will be contacted.

3. Anyone who does not follow the instructions above will not be considered.