Customer Support | Day Job | Dance Academy (Salsa / Bachata)

Hiring TWO representatives! Experience NOT needed.

Full-time, long-term opportunity.

Apply ONLY if your written English skills are strong. (If you're struggling with written English, other roles will fit you better).

We are the largest salsa & bachata dance academy in Los Angeles and are always expanding.

Busy times!

The culture here is FUN and friendly. Our goal is to make every student feel welcome and completely taken care of all the time.

Dancing changes lives - we are on a mission to deliver the best salsa/bachata educational experience on Earth.

The company is Movers and Shakers Salsa and Bachata Dance Academy.

Include this phrase in the header/subject line of your proposal so I know you've read the posting: “Green Frog.”

SCHEDULE
• Sunday through Friday 4:30pm-10:30pm PST (Los Angeles time).
• Occasionally you will be asked to also be available during the mornings PST on weekdays and/or weekends - some flexibility is needed.

WRITTEN VS PHONE SUPPORT
• 95% of our student support is written. However, occasionally you will need to be on the phone with a student. You must be comfortable on the phone.

TYPES OF SUPPORT YOU'LL HANDLE
• One on one texting and emailing
• Mass texting and emailing
• Whatsapp communications
• Occasional phone calls (rare)
• Updating database after every interaction and attempted interaction
• Daily reports
• Etc.

COMPANY CULTURE
Working in a small business like ours is very different from a large corporation. Some of the differences are:

• Personal tone: Our communications with students are FRIENDLY, FUN, and PERSONAL. It's like talking to your best friend. We use emoji's and exclamation points and are very personal. We take the opposite approach of large corporations that give robotic, frustrating, not very helpful support. You need to be intuitive and have strong emotional intelligence to feel what the students are needing when they communicate.

• More creativity: there is more freedom to adjust your responses for each scenario. This is more challenging than just following strict templates, but also more stimulating and exciting.

• Impact: your actions will have a big impact on the business, which you will clearly see

• Feedback: your feedback on what we are doing well, and what could be better, is not only valued, but is mandatory! We want everyone here thinking as if they were the business owner.

ABOUT YOU
• Perfect written English
• Available full-time
• High emotional intelligence
• Flexible
• Quick learner
• Desire to always seek better ways to do things, including finding ways to use A.I. tools
• Happy to be on the phone when needed (which is rarely)
• Tremendous attention to detail - gets things right the first time
• PRO-ACTIVE. Always looking for ways to improve.
• Meticulous, organized, methodical. Almost never misses a detail.
• Critical, creative thinker. Not robotic. Always looking for better ways to do things. Always considering all the angles of a task.
• Not afraid to share your opinion - we NEED to hear your opinion on the approaches that we take so that we can improve.
• Able to ask clarifying questions in order to get tasks right the first time
• Strong communicator
• Makes decisions independently
• Quick learner
• Fast computer
• Fast, dependable Internet
• Bonus if you have experience or interest in salsa or bachata or any dance!

APPLY NOW. FORMAT YOUR APPLICATION AS A NUMBERED LIST WITH THE FOLLOWING:
1. A brief intro about yourself
2. Can you work the hours requested?
3. Are you happy to be on the phone when needed?
4. Complete this form and write the grammar and typing results in your application: Upgrade to see actual info
5. These positions are competitive, often with hundreds of applicants. What is your competitive requested monthly payment for this full-time position?

(Don't email me off the platform or message on social media - your application will be disqualified. Don't worry, I personally check every application here)

Looking forward to meeting you!

Danny