Customer Support Assistant for our Shopify Brand

Hi there,

We are looking for a highly experienced Customer Support Assistant for our Shopify Brand. Our daily workload involves managing 300+ emails. You must be experienced with Shopify such as creating draft orders, executing refunds, creating discounts, and more.

If you are interested in this position, please answer the following questions:

1. What is your most recent experience with a similar job?
2. Can you tell us about yourself as a person?
3. Why should we hire you?

Please note that we will seek clarification on the above questions, as we had candidates lying about their past experience. Any candidate who lies about their experience will receive a negative review on their personal profile.

We are looking for someone who is a team player, asks questions when needed, and is a problem solver. You should also be reliable and fit in well with our team. The following are our requirements:

- Experience with Shopify dropshipping
- At least one year of experience as a customer support
- Excellent written and spoken English skills
- No other current job commitments
- Familiarity with translation programs such as DeepL

Your tasks will include:

- Email customer service in multiple languages via Proton email
- Maintaining good contact with the team via Slack
- Translating texts using DeepL

We will start on half-time basis to track your performances, and then transition to full-time when you're ready.

Please include the word "JOY" in your job application so we know that you have read the post description thoroughly.