Customer Support Agent

We are a US-based commercial cleaning and dumpster rental company looking for a full-time, home-based customer support agent to work with our customer support and sales department. It is important to read the entire job posting to capture needed details for a successful application.

Your daily responsibilities would include:
Send daily reports detailing completed and ongoing tasks
Take inbound sales calls, customer requests and/or complaints and make outbound calls
Respond to customer questions via phone call, email, live chat, SMS, or Facebook messenger
Provide service and rental quotes and make sure to do a follow up with the leads
Book new jobs, reschedule and/or update service jobs in our booking calendar system
Identify customer’s needs, clarify information, research every issue, and provide solutions and/or alternatives
Assist in interview and hiring process of internal staff
Maintain daily profit and loss dashboard
Maintain company dashboard
Maintain prospective customer databases

We are invested in our agents' success. You will go far if you are:
A fast learner
A great communicator
Calm and collected under pressure
Can help us optimize our current processes
Be a self starter

This is a full-time position. You need to have excellent English skills.

Work Hours are 6 days a week 7am-6pm EST (we will dUpgrade to see actual info on schedule after your interview)

$5/hr. To start, with the ability to earn up to $6/Hr. + bonuses based on performance.

If accepted you will be provided with training to help respond to customer queries via phone call, email, live chat, SMS, and Facebook messenger.

How to Apply:
Send an email to Upgrade to see actual info with the subject line: “I want to be a call center agent”.

Please include a link to your OnlineJobs.ph profile within the email when you apply then complete the Google form. You will receive an email.

Note: After you send the email to apply, you will receive a response froUpgrade to see actual info with a link to a Google form. Please complete the questions in the Google form to be considered for this position.

Forms that are not completed or only partially completed will not be considered. In the form you will be asked your age. Answer 55 to prove you are paying attention to detail.
I look forward to working with you!

Wage Salary: $5/Hr.
Required ID Proof greater than: 70

Email: Upgrade to see actual info
Contact Person: Larado Bulkley