Customer Success Operations Manager

About Us:
We are seeking a highly organized, self-starter with a passion for helping clients achieve their goals. As a growing agency, we prioritize work-life freedom while maintaining a focus on accountability and results. If you are a driven individual with excellent communication skills and over 8 years of digital marketing experience, we want you to join our team at Algorithm Digital Marketing.

Responsibilities:
- Serve as the main point of contact for clients, managing internal resources and steering marketing strategy
- Communicate timing, deliverables, and project status to clients and internal teaUpgrade to see actual infombers
- Develop status reports in collaboration with specialists and ensure timely completion for client review
- Coordinate tasks, priorities, deliverables, and timelines with internal and client stakeholders
- Nurture client relationships, act as a trusted advisor, and ensure flawless communication and campaign delivery
- Lead and schedule project-related meetings such as kickoffs, brainstorms, and reviews
- Own account performance and take a forward-thinking approach to meet client objectives
- Onboard new clients, ensuring a clear understanding of executed steps and expectations for the ongoing client relationship

Requirements:

1. **Educational Background:**
- Holds a Bachelor's degree in Business Administration, Finance, or a relevant field.
- Additional certifications such as PMP (Project Management Professional) or PRINCE2 are highly valued.

2. **Proven Account Management Expertise:**
- Demonstrated success in managing client accounts and fostering enduring client relationships.
- A minimum of 7-8 years of experience in account management, particularly within project-centric environments.

3. **Financial Proficiency:**
- Possesses a solid understanding of budgeting and effective cost management.
- Experience in financial forecasting, variance analysis, and managing profit and loss statements.

4. **Team Collaboration Skills:**
- Exhibits strong leadership qualities, motivating cross-functional teams to achieve collective goals.
- Adept at promoting collaboration, communication, and teamwork.

5. **Risk Mitigation Abilities:**
- Proficient in identifying potential project risks and implementing strategic plans to mitigate them.
- Skilled in creating contingency measures to ensure project success despite unforeseen challenges.

6. **Clear Communication Skills:**
- Excellent verbal and written communication skills to effectively convey project details to both technical and non-technical stakeholders.

7. **Technology Competence:**
- Familiarity with project management tools and software, such as ClickUp, Asana and/or Trello
- Comfortable navigating various business software and platforms such as Google Analytics, Google Ads, Social Media Ads, Google Search Console, and Social Media Platforms

8. **Problem-solving and Decision-making Aptitude:**
- Strong analytical and problem-solving skills.
- Demonstrated ability to make informed decisions under pressure and in time-sensitive situations.

9. **Adaptability and Flexibility:**
- Can adapt to evolving project requirements and shifting priorities.
- Flexible in managing tasks within dynamic and fast-paced environments.

10. **Client-Centric Approach:**
- Possesses a customer-focused mindset with a commitment to exceeding client expectations.
- Able to anticipate client needs and proactively address concerns.

11. **Continuous Improvement Mindset:**
- Committed to ongoing professional development and staying informed about industry trends.
- Willing to implement process improvements to enhance project efficiency.

- Trustworthy, Transparent, Reliable and Consistent.

To Apply, Email your resume to Upgrade to see actual info

1: Make the subject line "I Want to Work for You [insert the 8th qualification requirement here].

At the top of your message write 2-3 sentences on why you would like this position and why you are a good fit. Do not write more than that or else your application will be deleted.

Under that put the following and include the numbers to make it easy to read.
1. 2-3 Client References
2. A Screenshot of a happy customer review
3. The number of years of your longest friendship