Customer Success Manager (Remote)

Rock my Resume provides services such as resume writing services, career consulting, advising and coaching, LinkedIn optimization, and other tools to help job seekers. We have a global team of experts that specialize in different fields and are here to make sure that every customer is 100% satisfied with our service. Our company is seeking a talented client services specialist to provide support to our customers around the US to help them find a job. This position is a remote position and the employee will be compensated for each customer served. All client services specialists must have excellent English verbal skills. What we offer: Very competitive salary and production-based bonuses Collaborative and agile growth culture; paid training Weekly connects with the entire company and executive team Proven leadership team with a demonstrated history of launching and scaling companies Fully remote position and flexible work hours Opportunity to build a career in career consulting Responsibilities: Guiding the customer journey at Rock my Resume from the sale (sometimes pre-sale) through service implementation and onboarding, account expansion, and growth Providing a variety of coaching services such as career development coaching, interviewing coaching, job search strategizing, career strategizing, and more Contributing to revenue generation through account expansion and renewals Working with data analysts and other advisors to ensure good data collection Synthesizing customer feedback and working with internal teams to infuse this input into the service road mapping process and our client experience processes Requirements: A minimum of 3 years of professional work experience preferably in Customer Service and/or Sales Effective English communication with strong written, interpersonal, and presentations skills Prior experience in consulting, customer success, or sales is preferred Ability to establish rapport and relate well to customers of all backgrounds Good command of LinkedIn, MS Word, Google Docs, Google Calendar, and/or Calendly Solid understanding of various industries and job functions including entry-level, technical, professional, and executive roles Make sure to check out our website: Upgrade to see actual info We hope to hear from you soon! See you! *Please submit an updated copy of your CV when applying for this position. Only qualified applicants will be contacted.