Customer Servicer Representative

The Customer Service Representative is responsible for providing excellent customer service and support to clients of the lawn maintenance company. This role involves handling customer inquiries and requests via phone, email, and text, as well as coordinating with the field staff to ensure all scheduled work is completed. The Customer Service Representative will also be responsible for processing daily billing for completed jobs.

Key Responsibilities:
- Answer and respond to incoming customer phone calls, emails, and text messages in a friendly and professional manner
- Log and document all customer interactions and requests in the company's field service management system
- Coordinate with the field service team to schedule appointments, dispatch technicians, and ensure all scheduled work is completed
- Process daily billing for completed lawn maintenance jobs, including invoicing clients and following up on payments
- Escalate complex customer issues or concerns to supervisors as needed
- Maintain accurate and up-to-date customer account information
- Provide general information about the company's services, pricing, and policies to customers
- Identify opportunities to upsell or cross-sell additional lawn care services to existing customers
- Contribute to continuous improvement of customer service processes and procedures

Required Skills and Qualifications:
- High school diploma or equivalent
- 1-2 years of experience in a customer service or call center role
- Strong communication and interpersonal skills, with the ability to provide excellent customer service
- Proficient in using computer systems, including field service management software and billing/invoicing applications
- Attention to detail and ability to multitask and prioritize effectively
- Flexible schedule to accommodate customer calls during business hours
- Knowledge of lawn care and landscaping services is preferred

If you have the required skills and experience, and are interested in joining our team, please submit your resume for consideration.