Customer Service Support (Full-Time) for Ecommerce Business

Position: Customer Service Support (Full-Time)
Reports To: Founder/CEO of Hairbrella
Time: 40hrs/week
Rate: $7 an hour paid monthly
Start date: May 27
Shift: Night Shift, US EST Timezone
Commission-based: No

About the Company:
Hairbrella, an Atlanta-based headwear brand that's redefining the industry with its innovative approach to protecting hair from the elements. Hairbrella is poised to become the category leader in functional headwear for hair protection. With a robust foundation in the D2C market and plans to venture into B2B and retail sectors, the brand is at a pivotal Upgrade to see actual infont. Hairbrella is ready to leverage these opportunities to scale its operations and solidify its position as a leader in functional headwear, marking 2024 as a year of significant growth and expansion.



About the Role:
We are looking for a talented and experienced Customer service representative to join our team in a remote capacity. The ideal candidate will have a strong background in customer service voiced and non-voiced (chat, email and calls), with the ability to work independently and collaboratively in a virtual environment. As a Customer Service Representative, you will play a crucial role in ensuring our customers receive exceptional service. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring their overall satisfaction. Your attention to detail, problem-solving skills, and ability to communicate effectively will be key to success in this role.


Responsibilities:
Respond to customer inquiries and complaints via email, phone, and chat in a timely and professional manner
Process orders, returns, and exchanges
Assist customers with product inquiries, sizing, and fitment questions
Resolve customer issues and complaints, escalating to management when necessary
Monitor and respond to customer reviews and feedback


Requirements:
Previous customer service experience, preferably in an e-commerce environment
Familiarity with Shopify and Amazon platforms
Excellent communication skills, both written and verbal
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail


Why Apply to this company?
You will be able to work directly with the company's Founder and CEO, receiving direct mentorship and an inside view of e-commerce and digital marketing operations.

If you feel like you're a good fit for this role, please fill out this form ASAP. The interview schedule will be next week.
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