Customer Service Representative (with BPO Experience)

Vitawerks is looking for a Customer Service Representative to develop and maintain customer relationships.

In this role, your responsibilities will include (but not limited to):
- Manage existing skilled nursing and long-term care facilities and grow the total number of shifts that are requested by them.
- Coordinate with facilities and healthcare professionals (HCPs) for scheduling of shifts, sending reminders and compilation of shift completion data.
- Handle all queries, shift requirements, rescheduling, cancellations, disputes and iUpgrade to see actual info with partner facilities and HCPs
- Actively engage and build relationships with existing pool of HCP’s and facilities
- Act as a single point of contact for HCPs and facilities.
- Onboard new HCP’s
- Do welcome calls (outbound call)
- Assist the recruitment team as and when required.

ABOUT YOU:

We are a customer centric organization and expect our staff to serve clients both internal and external in the best possible way. We require professionals who meet the following requirements:
- Prior experience in BPO industry
- Good communication skills, excellent telephone presence, and creative thinking
- Self-Starter with willingness to learn
- Detail-oriented and proficient with Microsoft office
- Experience in healthcare staffing is a plus

ABOUT US:

Vitawerks, Inc is a technology and services company helping solve the staffing issues plaguing the healthcare industry. We use technology to help healthcare providers find the best opportunity. We help Healthcare Facilities easily fill available shifts with higher productivity and no administrative burden.