Customer Service Representative (Tree Care Industry) Full-time

**Seeking a Customer Service Representative for Our Esteemed Client in the Tree Care Industry! - Full-time, Permanent Work-From-Home

?About Our Client:

Established in 1950, our client is a family-owned leader in arboriculture, dedicated to enhancing the natural beauty of landscapes. With over 70 years of expertise, their commitment to excellence and customer satisfaction is deeply rooted in their professional ethos.

? Role Opportunity:

Our client is looking for a proactive and personable Customer Service Representative to be the frontline communicator for their dynamic team. This crucial role ensures high-quality customer interaction and plays a key role in maintaining the company's esteemed reputation.

?Key Responsibilities:

? Customer Interaction: Efficiently handle incoming calls and emails, ensuring all customers feel valued and satisfied.
? Record Management: Accurately update and maintain customer records in the CRM system to support effective service delivery.
? Lead Management: Proactively follow up on leads and inquiries, converting potential customers into loyal clients.
? Team Collaboration: Coordinate closely with arborists and teaUpgrade to see actual infombers to swiftly resolve service inquiries, maintaining high standards of service.
? Project Coordination: Utilize Notion for effective project management and task coordination across teams, boosting operational efficiency.

? Ideal Candidate:

? Possesses at least 3 years of experience as a Customer Service Representative, preferably in trades or similar environments.
? Is an effective communicator, proficient in both verbal and written forms.
? Is experienced with CRM platforms and adept at using project management tools like Notion.
? Demonstrates keen attention to detail with strong organizational skills to handle multiple tasks simultaneously.
? Works independently and takes initiative, capable of thriving in a collaborative, team-oriented environment.
? Adapts well to dynamic business needs, continuously seeking to improve processes and customer satisfaction.

? Why Join Our Client's Team?

? Stability and Growth: Join a company with a longstanding history and a promising future.
? Make an Impact: Directly contribute to enhancing the beauty and safety of landscapes.
? Collaborative Environment: Be part of a supportive team that values teamwork and open communication.

? Interested in Making a Lasting Impact in Arboriculture?

If you are dedicated to exceptional service and eager to make a difference in a unique industry, our client would love to hear from you. Apply today and help their business continue to flourish!


? Additional Information:

? Permanent work-from-home, remote role offer
? Full-time, 40 hours per week
? Must be available to work starting at 9:00 am EST onwards (night shift/ 9:00 or 10:00 pm PH)
? Must have complete home equipment setup (desktop/laptop, headset, internet connection, and webcam)
? Has home internet speed of a minimum of 20 Mbps
? Hourly rate: $7-8 CAD (Canadian Dollars)
? Bi-weekly pay via direct deposit
? Freelance / Independent Contractor setup

???? Kindly attach your latest CV along with a voice sample, which you can record and upload at Upgrade to see actual info. Please ensure to send the link to your voice recording via direct message. It's important to follow these instructions carefully; applications that don't meet these requirements will be automatically rejected.**