Customer Service Representative (Part-time)

We are a leading nutritional company with a global presence, specialising in the sourcing and distribution of high-quality, innovative products. Our mission is to empower individuals to take control of their health and well-being through our diverse range of nutritional supplements and educational resources.

We are looking for an experienced, highly motivated Customer Service Representative with great organisation skills and excellent English to join our wonderful company.

Responsibilities of this role:

- managing incoming customer enquiries and communicating with our customers via phone, email and Chat
- answering questions and addressing any customer concerns /suppliers
- liaising with our warehousing and shipping teams regarding any related issues or queries
- contacting new and existing customers to discuss their business needs
- contacting new and existing customers about our products and new arrivals
- collaborating with colleagues in many different sectors

What you need to succeed at this role:

- excellent spoken and written English
- strong experience in a customer service role
- ability to organise workload and processes
- ability to work proactively and as part of a team
- experience with administrative tasks, such as phone calls
- knowledge of Microsoft Office (PowerPoint, Word, Excel, Outlook, Microsoft Teams). Experience using Zendesk, Magento and WordPress/Woo, and third-party platforms like Amazon and eBay would be preferable but not essential
- ability and willingness to learn about new products
- any sales experience would be an advantage but is not a prerequisite

Should this be of interest to you, please send us your CV and respond with the subject: ''I'm your Customer Service Representative'' to make sure you've read this job description correctly. Once we have reviewed all applications, we will be in touch with select applicants to interview.