Customer Service Representative

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Job Overview:
We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The Customer Service Representative will serve as the first point of contact for our customers, providing exceptional service and support to ensure a positive experience. The ideal candidate will possess excellent communication skills, empathy, and the ability to effectively resolve customer inquiries and concerns.

Responsibilities:

-Serve as the primary point of contact for customers via phone, email, chat, and in-person interactions.
-Answer customer inquiries regarding products, services, orders, and account information in a timely and professional manner.
-Listen actively to customer concerns, empathize with their experiences, and take ownership of resolving issues to their satisfaction.
-Provide product information, troubleshoot problems, and offer solutions to meet customer needs.
-Process orders, returns, exchanges, and refunds accurately and efficiently.
-Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance.
-Maintain thorough and accurate records of customer interactions and transactions using CRM software.
-Follow company policies and procedures to ensure consistency and compliance with service standards.
-Stay informed about company products, promotions, and policies to provide accurate information to customers.
-Collaborate with other teaUpgrade to see actual infombers and departments to improve processes and enhance the customer experience.

Requirements:

-High school diploma or equivalent; college degree preferred.
-Previous customer service experience in a fast-paced environment preferred.
-Excellent communication skills, both verbal and written.
-Strong problem-solving and decision-making abilities.
-Empathy and patience when interacting with customers.
-Ability to multitask, prioritize, and manage time effectively.
-Proficiency in computer applications, including Microsoft Office and CRM software.
-Ability to work independently and as part of a team.
-Flexibility to work varying shifts, including evenings, weekends, and holidays.
-Positive attitude, professionalism, and a commitment to providing exceptional service.

How to Apply:
Please Apply via this Form here:Upgrade to see actual info