Customer Service Rep for e-Commerce Company

[URGENT HIRING] Customer Service Rep for e-Commerce Company

Company Overview:

Our company operates multiple e-commerce stores targeting overseas markets. We're looking for an exceptional customer service representative.

Key Responsibilities:

Respond to customer inquiries and provide timely and accurate assistance via Zendesk and Gorgias.
Assist customers with order-related questions, product inquiries, and technical issues.
Familiarity with eCommerce platforms like Shopify and Big Commerce to support customer needs.
Handle chargebacks and PayPal disputes when necessary.
Maintain a high level of professionalism and empathy in all customer interactions.
Collaborate with cross-functional teams to resolve customer issues and improve processes.
Strive to meet and exceed customer satisfaction and service level targets

Requirements:

Experience in eCommerce is a must.
Proficiency in Zendesk and Gorgias or similar customer support platforms.
Familiarity with eCommerce platforms like Shopify and Big Commerce.
Experience handling chargebacks and PayPal disputes is a plus.
Experience and familiarity with AirCall an advantage
Strong verbal and written English communication skills.
Honest, results-driven, innovative, and a team player.
At least 2 years of experience in a BPO or customer service role and 1 year experience in providing support to an eCommerce brand.

As this is urgent hiring, interested applicants are encouraged to send their latest CV to Upgrade to see actual info use ECOMCSR as the subject.

Start date: April 29 , 2024