Customer Service Concierge (Philippines Only)

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About Us

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. We are seeking an outgoing, tech savvy individual to join our growing team.



Why work for Ylopo?

At Ylopo we offer teaUpgrade to see actual infombers:

a commitment to personal development,

guidance and support at a high level through interfacing with our Executive Team to prioritize goals as a company,

excellent leadership and mentoring for our entry-level to senior staff, and recognition of outstanding efforts,

team building events, team lunches/ happy hours, and other company wide events

a supportive, caring environment dedicated to continuous learning and growth.

Ylopo is looking for our next superstar Customer Service Concierge. Our team will handle inbound calls for our realtor clients. We’re looking to find a new teaUpgrade to see actual infomber who can confidently perform as the real estate concierge for our clients. Your role is to be a friendly voice on the phone (you’ll be self-identifying as someone working in the realtor’s office), qualify the incoming caller and perform a warm transfer to our clients.

You'll love this role if... you enjoy providing friendly and prompt customer service and be a part of a team that will help our clients grow their businesses!



What we offer:

Guaranteed base salary

Work at the comfort of your own home

Be with your family and loved ones

Free from the stress of commuting and traffic

Payout is bi-monthly


Customer Service Concierge Key Responsibilities:

Qualify inbound callers and promptly perform warm transfers to realtor clients.

Should the realtor-client not pick up the transfer, you will need to ask for more information from the caller and note down their buying or selling needs

Flexibility to do both inbound and outbound calls (note, this is not a sales role)
Achieve performance metrics and goals set by management



At least 1 - 3 years of call center experience in either customer service or the real estate industry

Track record of high achievement - tell us what you've done that makes you a winner!

Integrity, energy, and genuine desire to understand and solve customer problems

Ability to think on your feet

A good conversationalist can talk casually with a client (nonscripted)

Confident, competitive, high-level work ethic, sense of urgency, and a closer mentality

Strong listening and presentation skills

Excellent written/verbal communication skills

Detail-oriented and keen on taking notes

Transcription experience is a plus

Experience in using Five9, a browser-based call center platform is a plus



System Requirements:

Processor should be 2 ghz and above, Intel core 5/7 or equal is highly required
MUST have the latest Operating System
Ram should be at least 16 gig with 100 gb Free disk space
MUST have a back-up Computer with the same specs as the main device
A Headset with noise cancelling feature is a must
At least 20 mbps & up wired connection for main isp
Back up internet is a must (pocket wifi, prepaid wifi etc. but strictly no USB Sticks allowed)
Back up power source


Shift: Pacific Time

Rate: PHP 40,000

MAGIC WORD: YLOPER



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