Customer Onboarding Specialist - Shopify App

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE EXPERIENCE IN A CUSTOMER-FACING OR CUSTOMER-SUCCESS ROLE AND EXPERIENCE WITH SHOPIFY***


We are the first AI sales concierge for eCommerce. We convert more traffic, sell more stuff, and reduce support tickets via chat. Our 'chatbot' uses Behavioral AI to convert more shoppers into buyers, and Generative AI to sell more and to answer questions for customer support 24/7. Our app integrates seamlessly with essential Shopify apps (Gorgias, Klaviyo, Zendesk, Yotpo, etc.).

About the Position:
As the Customer Onboarding Specialist, you will be responsible for providing specialized onboarding support to our VIP clients, ensuring a seamless and personalized experience as they integrate our app into their Shopify stores. You will serve as a point of contact for VIP clients, delivering strategic guidance to maximize their success with our app.

Responsibilities:
• Offer expert video sessions for VIP clients to assist them in configuring and maximizing the use of the app to best serve their business objectives.
• Advocate for VIP clients' needs within the organization and collaborate with cross-functional teams to drive continuous improvement.

Requirements:
• Excellent English communication skills: verbal, written, and reading – MUST
• Experience with the Shopify environment – MUST
• Experience in a customer-facing role or customer success capacity – MUST
• Strong interpersonal skills, with the ability to build rapport with VIP clients
• Detail-oriented with a focus on providing exceptional customer service
• Ability to work independently as well as collaboratively within a team environment

Work Schedule:
• This is a full-time job in a permanent work-from-home setup. 8 hours per shift, 5 days a week.


TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "ONBOARDING" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***