Customer Care Representative

Grain is a multi-brand online restaurant that uses data and a tech-enabled network to serve food to customers. Grain's mission is to improve lives through meaningful food experiences. Present in Singapore and Thailand, and FT Asia-Pacific High-Growth Companies 2021, Singapore's Fastest Growing Companies (by The Straits Times and Statista) and LinkedIn Top Startups. Investors include The Lo & Behold Group, Openspace Ventures, Singha, X-Inc, Koh Boon Hwee and Cento Ventures. Upgrade to see actual info.

We're looking for someone to provide world-class customer care and create WOW experiences.

Responsibilities:
- Manage large amounts of incoming phone calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to delight customers.
- Generate sales leads.
- Provide administrative support to the sales team.
- Work in 12-hour shifts, 4 days a week.

Requirements:
- Proven customer support experience or good ability to learn.
- Strong phone contact handling and active listening.
- Familiarity with CRM systems and practices.
- Ability to start and get things done.
- Attention to detail.
- A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
- Focus on delighting customers. Does the CEO pay the bill? No! The customers pay the bill.
- Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness.
- Be extremely reliable. Always do what you say you will do. Don’t give bullshit excuses. Don’t make the same mistake twice.
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
- Communication. Speaks and writes clearly and articulately.
- Fast and reliable internet connection.