Customer Care Coordinator

We are Australia's largest dessert chain, serving delicious offerings in a multi unit QSR environment. We employ 1000+ employees across our stores, warehouse and support office and are proud of our working environment and culture.

When you join us, you’ll get:
-Great salary, with paid leave and paid public holidays off
-Opportunities to travel to Australia for conference, paid by us
-Training and support to see you succeed
-Work fully remotely
-Being part of a fun and supportive team
-Award winning brand with HUGE expansion goals!

About The Role
We are on the look out for our first ever virtual Customer Care Coordinator to manage customer enquiries and feedback across all digital avenues. Reporting to the Marketing Manager, you’ll be primarily responsible for:
-- Respond to and/or escalate customer queries received via official San Churro channels, including social media messages and central support office emails
-- Respond and/ or escalate any public comments left on San Churro social media posts
-- Assist our franchise partners (business owners) to respond to customer enquiries related to their store, including any follow up to ensure customers have been responded to
-- Support execution of all Campaigns across all Customer touchpoints
-- Customer & Campaign reporting across all channels

About You
The San Churro Familia is passionate about what we do, and work with passion and a sense of adventure. Along with sharing these values, you’ll also need:
--- Experience in a similar virtual customer service role
--- Excellent written English skills
--- Strong attention to detail
--- Great organisational skills
--- Previous experience working for an Australian company highly desirable
--- Ability to work Australian business hours (10am - 6pm AEST)
--- Own a current laptop and access to stable internet

Please send your applications on the link below:
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Please include your CV on your application.

We look forward to hearing from you!