Credit Virtual assistant

We are looking for a dynamic and proactive individual to join our team as a Social Media Assistant. In this role, you will be responsible for managing social media direct messages (DMs) and assisting in closing new leads for our business. As the main point of contact for our online audience, you will play a crucial role in engaging with our followers, addressing their inquiries, and converting potential leads into customers.

Responsibilities:
- Monitor and respond to social media direct messages (DMs) across various platforms in a timely and professional manner.
- Engage with our online audience, building rapport and fostering positive relationships with followers.
- Provide accurate and helpful information to answer inquiries about our products, services, and promotions.
- Nurture and develop relationships with potential leads through personalized and persuasive communication.
- Collaborate with the sales team to identify and qualify potential leads from social media interactions.
- Assist in the lead generation process by proactively reaching out to potential customers and initiating conversations to gather relevant information.
- Follow up with leads, providing additional information, addressing concerns, and guiding them through the sales process.
- Maintain a record of interactions and customer details in our customer relationship management (CRM) system.
- Stay up-to-date with industry trends, social media best practices, and our company's products/services to provide accurate information to customers.